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Privacy Policy

Last updated: December 13, 2024

This Privacy Policy explains how we collect, use, disclose, and safeguard your information.

INTERNATIONAL USERS

This Privacy Policy applies to users worldwide. By using YaraCircle, you consent to the collection, transfer, processing, and storage of your information in Singapore and other countries where we or our service providers operate, which may have different data protection laws than your country of residence.

1. Introduction

Welcome to YaraCircle ("Company," "we," "us," or "our"). We operate the website and mobile applications (collectively, the "Service") that enable users to communicate anonymously with other users worldwide.

This Privacy Policy describes how we collect, use, process, and disclose your information, including personal information, in conjunction with your access to and use of the Service. This policy applies to all users of the Service globally.

BY ACCESSING OR USING THE SERVICE, YOU SIGNIFY THAT YOU HAVE READ, UNDERSTOOD, AND AGREE TO OUR COLLECTION, STORAGE, USE, AND DISCLOSURE OF YOUR INFORMATION AS DESCRIBED IN THIS PRIVACY POLICY AND OUR TERMS OF SERVICE.

2. Information We Collect

2.1 Information You Provide Directly

  • Account Information: Email address, display name, password, date of birth, and gender when you create an account.
  • Profile Information: Optional information such as interests, bio, profile picture, and preferences you choose to provide.
  • Communications: Messages, content, and communications you send to other users through the Service.
  • Payment Information: Payment card details and billing information when you subscribe to premium features (processed securely by third-party payment processors).
  • Support Communications: Information you provide when contacting our support team.
  • Survey Responses: Information provided in surveys or feedback forms.

2.2 Information Collected Automatically

  • Device Information: IP address, device type, unique device identifiers, browser type and version, operating system, and mobile network information.
  • Usage Information: Pages visited, features used, actions taken, time spent on the Service, frequency of use, and interactions with other users.
  • Location Information: General geographic location based on IP address (country/region level only, not precise location).
  • Log Data: Server logs including access times, pages viewed, referring URL, and system activity.
  • Cookies and Tracking Technologies: Information collected through cookies, pixel tags, web beacons, and similar technologies (see our Cookie Policy).

2.3 Information from Third Parties

  • Social Login: If you sign in using Google or other social platforms, we receive information from those services as permitted by your settings.
  • Payment Processors: Transaction confirmations and limited payment information from payment service providers.
  • Analytics Providers: Aggregated usage and performance data from analytics services.

3. How We Use Your Information

We use the information we collect for the following purposes:

3.1 Service Provision and Operation

  • Provide, maintain, and improve the Service
  • Create and manage your account
  • Match you with other users for chat sessions
  • Process transactions and send related information
  • Enable communication features between users

3.2 Safety and Security

  • Detect, investigate, and prevent fraud, abuse, and security incidents
  • Enforce our Terms of Service and community guidelines
  • Protect the safety and security of our users
  • Verify user identity and prevent underage use
  • Monitor for violations of our policies

3.3 Communication

  • Send technical notices, updates, and support messages
  • Respond to your inquiries and customer service requests
  • Send promotional communications (with your consent where required)

3.4 Analytics and Improvement

  • Analyze usage trends and patterns
  • Conduct research and development
  • Personalize and improve user experience
  • Test new features and functionality

3.5 Legal Compliance

  • Comply with applicable laws, regulations, and legal processes
  • Respond to lawful requests from authorities
  • Protect our legal rights and interests

4. Legal Bases for Processing (EEA/UK Users)

If you are located in the European Economic Area (EEA) or United Kingdom (UK), we process your personal data based on the following legal grounds:

  • Contract Performance: Processing necessary to provide the Service you requested.
  • Legitimate Interests: Processing necessary for our legitimate interests, such as improving the Service, fraud prevention, and security, where those interests are not overridden by your rights.
  • Consent: Processing based on your explicit consent, which you may withdraw at any time.
  • Legal Obligation: Processing necessary to comply with legal requirements.

5. Information Sharing and Disclosure

We may share your information in the following circumstances:

5.1 With Other Users

When you use the Service, other users may see your display name, profile picture (if provided), gender, age, and interests you choose to share. Your email address and private information are never shared with other users.

5.2 With Service Providers

We share information with third-party vendors, consultants, and service providers who need access to such information to perform services on our behalf, including:

  • Cloud hosting and infrastructure providers
  • Payment processors (e.g., Stripe)
  • Analytics and monitoring services
  • Customer support tools
  • Email and communication services

5.3 For Legal Reasons

We may disclose your information if we believe in good faith that such disclosure is necessary to:

  • Comply with applicable laws, regulations, legal processes, or governmental requests
  • Enforce our Terms of Service and other agreements
  • Protect our rights, property, or safety, or that of our users or others
  • Detect, prevent, or address fraud, security, or technical issues
  • Respond to an emergency involving danger of death or serious physical injury

5.4 Business Transfers

If we are involved in a merger, acquisition, financing, reorganization, bankruptcy, or sale of assets, your information may be transferred as part of that transaction. We will notify you of any change in ownership or uses of your personal information.

5.5 Aggregated or De-identified Data

We may share aggregated or de-identified information that cannot reasonably be used to identify you for research, marketing, analytics, and other purposes.

6. International Data Transfers

Important: Your information may be transferred to, stored, and processed in Singapore and other countries where we or our service providers operate. These countries may have data protection laws that are different from the laws of your country.

By using the Service, you consent to the transfer of your information to Singapore and other jurisdictions. We take appropriate measures to ensure that your information remains protected in accordance with this Privacy Policy, including implementing standard contractual clauses where applicable.

For users in the EEA, UK, or Switzerland, when we transfer personal data outside these regions, we rely on appropriate legal mechanisms, including Standard Contractual Clauses approved by the European Commission.

7. Data Security

We implement appropriate technical and organizational security measures designed to protect your information against unauthorized access, alteration, disclosure, or destruction. These measures include:

  • Encryption of data in transit using TLS/SSL protocols
  • Secure password hashing using industry-standard algorithms
  • Regular security assessments and vulnerability testing
  • Access controls and authentication requirements for our systems
  • Employee training on data protection and security practices
  • Monitoring and logging of system access

Disclaimer: While we strive to protect your information, no method of transmission over the Internet or electronic storage is 100% secure. We cannot guarantee absolute security of your data. You are responsible for maintaining the security of your account credentials.

8. Data Retention

We retain your information for as long as necessary to fulfill the purposes described in this Privacy Policy, unless a longer retention period is required or permitted by law.

  • Account Data: Retained while your account is active and for a reasonable period thereafter for legal and business purposes.
  • Stranger Chat Messages: Not permanently stored; typically deleted after the chat session ends or within 24 hours.
  • Friend Chat Messages: Retained until you or your friend deletes them or deletes the account.
  • Guest Sessions: Automatically deleted after 24-48 hours of inactivity.
  • Transaction Records: Retained for up to 7 years for tax and legal compliance.
  • Security Logs: Retained for up to 12 months for security and fraud prevention.

When we no longer need your information, we will securely delete or anonymize it. In some cases, we may retain anonymized or aggregated data indefinitely for research and analytical purposes.

9. Your Rights and Choices

Depending on your location, you may have certain rights regarding your personal information:

9.1 General Rights (All Users)

  • Access: Request a copy of the personal information we hold about you.
  • Correction: Request correction of inaccurate or incomplete information.
  • Deletion: Request deletion of your account and personal information.
  • Opt-out: Unsubscribe from marketing communications at any time.
  • Cookie Preferences: Manage cookie settings through your browser.

9.2 Additional Rights (EEA/UK Users)

  • Data Portability: Request a copy of your data in a structured, machine-readable format.
  • Restriction: Request restriction of processing of your personal data.
  • Objection: Object to processing based on legitimate interests.
  • Withdraw Consent: Withdraw consent at any time where we rely on consent.
  • Lodge Complaint: Lodge a complaint with your local data protection authority.

9.3 California Residents (CCPA)

California residents have additional rights under the CCPA:

  • Right to know what personal information is collected, used, shared, or sold
  • Right to delete personal information
  • Right to opt-out of the sale of personal information (we do not sell personal information)
  • Right to non-discrimination for exercising privacy rights

To exercise any of these rights, please contact us at privacy@yaracircle.com. We may need to verify your identity before processing your request.

10. Children's Privacy

YARACIRCLE IS NOT INTENDED FOR ANYONE UNDER THE AGE OF 18. WE DO NOT KNOWINGLY COLLECT PERSONAL INFORMATION FROM CHILDREN UNDER 18.

If you are a parent or guardian and believe that your child has provided us with personal information without your consent, please contact us immediately at safety@yaracircle.com. If we discover that we have collected personal information from a child under 18, we will promptly delete that information from our systems.

11. Do Not Track Signals

Some browsers have a "Do Not Track" feature that signals to websites that you do not want your online activity tracked. Due to the lack of industry standards for implementing and responding to DNT signals, we do not currently respond to DNT signals. However, you can manage your cookie preferences through your browser settings.

12. Third-Party Links and Services

The Service may contain links to third-party websites, services, or applications that are not operated by us. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services. We strongly advise you to review the privacy policy of every site you visit.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new Privacy Policy on this page, updating the "Last updated" date, and, where required by applicable law, sending you notification by email or through the Service.

Your continued use of the Service after any modifications indicates your acceptance of the updated Privacy Policy. We encourage you to review this Privacy Policy periodically.

14. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us:

Privacy Inquiries: privacy@yaracircle.com

Data Protection Officer: dpo@yaracircle.com

General Support: support@yaracircle.com

We will respond to your request within a reasonable timeframe and in accordance with applicable laws.